On the website:

On the log in page click on the "Forgot password" link. Enter the email address you use to log into your BOTM account. We will send you an email with instructions on how to reset your password. If you do not receive an email within 30 minutes, check your spam folder. If you still don't see an email from us, fill out this form for help.

On the app:

Enter your email address on the app landing page, click "Continue"; on the password page click on the "Forgot" link. We will send you an email with instructions on how to reset your password. If you do not receive an email within 30 minutes, check your spam folder. If you still don't see an email from us, fill out this form for help.

When you are logged into the app, you can update your password in your account section.