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Help Center>My charges and credits

Why didn't I get a credit this month?

You may not have received a credit if you were not set to be renewed for a credit. Some common cases where members are not set to be renewed include:

  1. You skipped last month and your credit rolled over to this month.
  2. You are still in your pause period.
  3. You are a gift member and still have credits from your gift membership left.
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As part of this offer, you will be automatically renewed for an additional month at $17.99. After your first renewal, you can cancel or skip anytime. Terms are subject to change.