Orders typically take 1-2 days to process in our warehouse. Please note that on occasion, fulfillment may be delayed due to high order volume, or if your order contains a backordered or pre-ordered title.

Once your box ships, you should receive tracking information via email. To check your box status:

1. Log in to the site or app.
2. Click your box icon in the top right corner.
3. If your box has not yet shipped, you will see an estimated shipping window.
4. Otherwise, click “Track package.”

Our current estimated delivery times are as follows:

• Contiguous US: 2-8 days
• Canada: 4-12 days
• AK, HI, and PR: 10-18 days
• AA: 11-15 days
• AE: 17-21 days
• AP: 34-38 days

Shipping can be delayed due to holidays or weather conditions, but if you are experiencing a delay and have questions, please see below:

• If the tracking status has not updated in 7 or more days, please contact Member Services via this form. 

• If your tracking indicates that your box was delivered, but it hasn’t arrived, please wait 2 days after the box was marked as delivered on the carrier’s website. Sometimes boxes arrive after the delivery date. After 2 days, we recommend doing the following:

1. Verify your address is correct on your shipping email.
2. If you have a side door or back porch, check those areas.
3. If you live in an apartment building or condo complex, check with the main office.
4. Check with your local post office.
5. Contact Member Services via this form.

• If your order was shipped to the wrong address or was returned to sender, please do the following:

1. Go to the BOTM app.
2. Click on “My account.”
3. Update your shipping address and click “Save.”

Contact Member Services via this form to arrange a reshipment.