Orders typically take 1-2 days to process in our warehouse. Please note that on occasion, fulfillment may be delayed due to high order volume, or if your order contains a backordered or pre-ordered title.
Once your box ships, you should receive tracking information via email. To check your box status:
- Log in to the site or app.
- Click your box icon in the top right corner.
- If your box has not yet shipped, you will see an estimated shipping window.
- Otherwise, click “Track package.”
Our current estimated delivery times are as follows:
- Contiguous US: 2-8 days
- Canada: 4-12 days
- AK, HI, and PR: 10-18 days
- AA: 11-15 days
- AE: 17-21 days
- AP: 34-38 days
Shipping can be delayed due to holidays or weather conditions, but if you are experiencing a delay and have questions, please see below:
- If the tracking status has not updated in 7 or more days, please contact Member Services via this form.
- If your tracking indicates that your box was delivered, but it hasn’t arrived, please wait 2 days after the box was marked as delivered on the carrier’s website. Sometimes boxes arrive after the delivery date. After 2 days, we recommend doing the following:
- Verify your address is correct on your shipping email.
- If you have a side door or back porch, check those areas.
- If you live in an apartment building or condo complex, check with the main office.
- Check with your local post office.
- Contact Member Services via this form.
- If your order was shipped to the wrong address or was returned to sender, please do the following:
- Go to the BOTM app.
- Click on “My account.”
- Update your shipping address and click “Save.”
Contact Member Services via this form to arrange a reshipment.